Common Moving Scams and How to Avoid Them
If you’ve typically handled moves on your own or with the help of family and friends, you might not know what red flags to look for when hiring a moving company. While there are many great movers out there, not all of them have the credentials you can trust to get your belongings from Point A to Point B safely.
Here are the top things to keep in mind as you do your research.
If the estimate sounds too good to be true, it probably is.
It’s not unheard of for moving companies to send a low quote and then sneak in hidden fees once your things are on their truck. Watch out for estimates that are vague about what is and isn’t included, or quotes that were supplied without requiring much information from you about the extent of your move. Providing a detailed inventory of your belongings protects both you and the moving company, so it’s in their best interest. If the company can’t complete your move within the time they quoted because they misjudged the size of the move, they won’t be able to meet their estimate. That can lead to a higher final price.
A good rule of thumb is to get an estimate from three different companies. They will likely range in price, but they can help you get a ballpark and spot whether you’re being roped into a sketchy situation with an outrageously low quote.
If the reviews seem off, you might be onto something.
Even great businesses get the occasional one-star review, but it’s a good idea to check a company’s Google Reviews before requesting an estimate. Take a look at the review summary bar at the top of the page: Are 1- or 2-star reviews in low numbers compared to the 5-star reviews?
Many recent 5-star reviews can be a great sign, or a red flag. How far back do the reviews go? Unless the company is newly established, they should have reviews dating back several years, rather than a bunch posted back-to-back in recent months. Look for reviews with full names, profile pictures, and descriptive details of the experience rather than vague feedback or a 5-star rating with no actual written review.
If you’re confused, slow down and ask questions.
Moving estimates can come in three different forms: Binding, non-binding, or not-to-exceed. Binding estimates mean the price is guaranteed based on the inventory disclosed and the services promised, while non-binding estimates are based on the length of the completed move and services provided. Finally, a not-to-exceed estimate gives a ballpark of the cost and guarantees not to charge you over a specific number.
At Charlottesville Moving Solutions, we quote long-distance moves at fixed (binding) prices, while local moves are typically charged by the hour (non-binding). That way, if you're moving locally and decide to move some of the items yourself, the final invoice will be easier on your wallet.
After speaking with a moving company, you should feel able to answer each of the following questions easily.
Who’s doing the packing?
Are boxes and packing materials included?
What happens if something gets damaged?
Who is my point of contact at the company? Who do I talk to day-of if something goes wrong?
Are there any fees not included in my original estimate?
Is my estimate binding, non-binding, or not-to-exceed?
If the move takes longer than expected, how much will I be charged?
If there’s no physical address or licensing info, steer clear.
A reputable, established moving company will have a physical address and licensing information clearly visible on its website. Taking even 10 minutes to verify a company’s credentials can spare you from making a risky financial decision. Here’s what to look for:
Check their license number. If you’re moving out of state, look for the Department of Transportation (DOT) and carrier numbers on the moving company’s website (often displayed at the bottom of the page). These show that the DOT licenses a moving company to haul cargo in interstate commerce. You can even check these numbers yourself through the U.S. DOT record system to ease your mind about any legitimacy concerns.
Ask for proof of insurance. A professional mover should be happy to show you their coverage details.
Check whether they’re BBB-accredited: The Better Business Bureau is a nonprofit organization that requires accredited businesses to follow a set of standards, including honest advertising and responsiveness to customer complaints. Businesses are rated from A+ to F, based on their reputation as an ethical company.
The best protection against moving scams is doing your homework in advance. Know what you’re signing up for, and trust your gut if something feels wrong.
At Charlottesville Moving Solutions, we’re a licensed, insured, and locally-owned company committed to providing exceptional service. It’s important to us that our customers feel confident when hiring us, and we’re always available to answer questions to help clarify how the process works. Give us a call at 434-977-2705 or request a quote to learn more!
