3 Questions You Should Ask Before Hiring a Moving Company

When researching moving companies for your upcoming move, it's essential to ask the right questions. Are you curious about what to ask? Here are a few ideas!

What kind of training do your employees receive?

It's great to ask a moving company how they train their team – this will give you more insight into how the company works to ensure that your belongings make it safely from your old home or office to your new one. You might not be able to find this information on a company's website!

Here's how we address this question:

At Charlottesville Moving Solutions, our employees are responsible and trustworthy, and they understand the importance of your home and furnishings. We provide our team with extensive training to reduce their chances of injury and minimize damage to your belongings. Our new movers attend training sessions, including packing and moving our training house, a virtual residence located in our warehouse. The CMS training house includes everything our movers encounter on an actual move: china, photos, lamps, antiques, and major appliances. New hires also watch a company-produced video that guides them step-by-step through a successful move.

In addition to training exercises and education, our movers must complete Department of Transportation driving and safety regulations tests. Finally, our bonus system incentivizes movers. We evaluate delivering furniture safely, keeping our trucks clean, and driving safely. We also review customer evaluations completed at the end of every move.

How can I reach your customer service team during my move?

Be sure to find out how you'll be able to reach a company's customer service team if questions or issues arise during your move. If you're moving on the weekend, it will be good to know how to reach the company outside of business hours.

Our answer? At Charlottesville Moving Solutions, our customer service team is local, and when you call us you talk about your moving plans with our experienced customer service. We constantly monitor email and can be reached there for any urgent needs.

What kind of protection plans do you offer?

The law requires that you place a value on your possessions before they are loaded by a moving company – this is for your protection! You may choose to value your goods by their replacement cost or weight (the minimum coverage). It's a good idea to ask a company about its protection plans before moving forward.

Wondering about our answer to this question?

Charlottesville Moving Solutions offers several protection plans that a national insurer of movers underwrites. In the event of an accident, you should contact us first. Then, if necessary, a claims specialist will contact you personally to help arrange any necessary repairs.

Note: Simulated wood products and pressed boards have poor structural integrity, which does not lend itself to moving or repair. We will move these items carefully but cannot be responsible for damage to simulated wood or pressed board furniture. Charlottesville Moving Solutions assumes no liability or responsibility for any items or cargo placed in the customer's own vehicle in rental equipment and which Charlottesville Moving Solutions does not transport.